Support
How can we help?
Answers to the common questions, or send us a message – we reply within one working day.
How do I install it?
Get it from the Microsoft Store (Windows 10 or 11). It appears on the right of your desktop and starts with Windows. A short welcome guide helps you choose a layout and your country's holidays.
Where is the calendar? I can't see it.
It sits on your desktop, behind your open windows. Press Windows + D (Show desktop) to see it. You can also open it from its icon in the taskbar's notification area.
How do I enter my licence key?
Open the calendar's Settings → Account and licence, choose Enter key, and paste the key from your email (it starts with DLC-).
It says my key is already used on 3 PCs.
A key works on up to 3 PCs. If you replaced a PC, send us your key using the form below and we'll free the old PCs.
How do I renew?
Go to the buy page and enter your existing key in the “Renewing?” box. Your licence is extended by a year from its current end date. Store subscribers renew automatically.
I paid but didn't get my key.
Check your spam folder first. If it isn't there, send us the email address you used and the payment reference from your M-Pesa or Paystack receipt, and we'll send it again.
Is my calendar private?
Yes. Your appointments, reminders and tasks stay on your PC and are never uploaded. See our privacy policy.
Can I get a refund?
For a key bought on this website, contact us within 14 days of buying. Store purchases follow Microsoft's refund rules. See the terms of use.
Send us a message
Or email support@delacalender.com. Never send your M-Pesa PIN or card details.